Receive inbound calls from customers to interact with them and identify their needs or issues.
Provide solutions and recommendations to customers via telephone calls.
Follow set communication guidelines in addressing the needs and problems faced by customers.
Build positive work relationship with customers to enhance the image and public perception of a company.
Place outbound calls to customers to promote new products and services.
Ensure call records are properly stored and organized in a call center database.
Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.
Ensure daily shift call targets are achieved.
Provide periodic reports to company management on work activities.
Monitor trends in customer calls and alerts management in event of any suspicious activity.
Upsell products and services to customers when providing telecommunication solutions.
Excellent written and spoken English.
Fluency in Spoken Hindi.
Customer Service Skills: Call Etiquette and call handling.
Problem-solving Skill: Identify customer Needs/challenges and provide solutions that address the same.